Tuesday, October 27, 2009

Can I have my co-pay back?

I called a couple of weeks ago to make an appointment to see a doctor. When I scheduled the appointment, the very courteous lady reminded me to be sure to bring my co-pay. I didn't think much of this, except, "duh ... don't you always have to pay your co-pay?"

Last week, the same courteous lady called me back to remind me of my appointment. And to bring my co-pay.

This morning, I couldn't remember which office (Orem or Provo) I was supposed to go to, so I called to confirm. And she reminded me to bring my co-pay.

I arrived for my appointment promptly at 8 a.m. where I signed in and offered to pay my co-pay without being asked.

It's now 8:36 a.m. and I'm still in the waiting room. Thirty six minutes and I haven't seen the inside of an exam room.

Can I have my co-pay back?

1 comment:

Allison said...

Ha, that cracks me up. I did some work for a Medical Billing company - reminding patients about co-pays increases their revenues by quite a bit. But I can see how it would irritate the reliable patient who already knows to bring the money!

And yes, you should get it back for waiting. Our pediatrician is the only DR I've ever been to who never makes us wait. That is hard to come by.