I called a couple of weeks ago to make an appointment to see a doctor. When I scheduled the appointment, the very courteous lady reminded me to be sure to bring my co-pay. I didn't think much of this, except, "duh ... don't you always have to pay your co-pay?"
Last week, the same courteous lady called me back to remind me of my appointment. And to bring my co-pay.
This morning, I couldn't remember which office (Orem or Provo) I was supposed to go to, so I called to confirm. And she reminded me to bring my co-pay.
I arrived for my appointment promptly at 8 a.m. where I signed in and offered to pay my co-pay without being asked.
It's now 8:36 a.m. and I'm still in the waiting room. Thirty six minutes and I haven't seen the inside of an exam room.
Can I have my co-pay back?
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3 years ago